Information We Collect

When you contact us for corporate floral arrangements or gift services, we gather information you actively provide. This may include your name, business name, email address, phone number, delivery addresses, and detailed floral requirements. We also collect payment details when you place orders, though these are securely handled by our payment partners.

For our corporate clients, we may also collect extra business information such as company registration details, preferred delivery timelines, and budget guidelines to tailor our service to your business.

Certain technical data is automatically gathered when you browse our site, including your IP address, browser type, device information, and navigation patterns. We use this to enhance site performance and to understand how customers find our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also utilize information to improve our services and the website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

SierraCottageVault respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when required by law.

We may disclose necessary data to trusted service partners who assist us in running our business, such as delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request. We may also share data to defend our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This covers secure storage, encrypted transmissions, and restricted access to personal information within our company.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may request access, correction, deletion, or restriction of how your data is used.

To exercise these rights, contact us with the details listed at the end of this policy. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. However, turning off certain cookies might impact how the site functions. For more details about our cookies, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only SierraCottageVault and our site. We are not responsible for the privacy practices of other sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" date at the top of this document.

We invite you to review the policy from time to time to stay informed about how we safeguard your personal information.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.